Product Orders: These may take up to 10 business days to be dispatched, depending on demand. If your order includes pre-order items, everything will be shipped together once all items are in stock.

Custom Labels:
These are handmade and can take up to 14 business days to be dispatched.

Pre-order items:
These will be shipped as soon as they are back in stock. Check the individual product pages on our website for estimated arrival dates.

You will receive a tracking link once your order has been packed by us and collected by the courier.

You will receive a tracking link via email once your order is packed and picked up by the courier. If you haven’t received your order within the expected timeframe list above, please email us at orders@simplifymyhome.co.nz.

North Island:
Your order should typically get to you the day after it's been dispatched from us.

South Island:
Your order should typically get to you within 2 days after it's been dispatched from us.

Rural Delivery:
Please allow an additional 1-2 business days on top of the above.

Important information:
This is an estimated guideline and may sometimes take a little longer than expected.

Shipping costs range from $7.95 to $29.95, depending on the total value of your order.

We suggest hand washing all of our products in warm soapy water. All plastic pushtop lids can be taken apart and cleaned. Please ensure all parts are completely dry before reassembling. 

Because of the delicate nature of bamboo, we suggest wiping down with a damp cloth to clean it. Please do not soak the bamboo lids in in water.

Please choose carefully. We do not offer returns if you change your mind, this also includes our Hafele range.

Please email our friendly team, so they can organise a replacement for you -
orders@simplifymyhome.co.nz

Product items on sale, automatically discounted or bundled are excluded from further discounts using store discount codes. This includes any discount code earned through the Simplify Rewards Club. Store discount codes can only be used on full-priced product items and where no other automatic or bundled discount has been applied in or to the cart.

There should be a detailed instruction card that you receive in your order. However, should you misplace it, please follow the steps below to ensure you apply our vinyl labels correctly -

1. Make sure the surface is clean and dry.
2. Cut out the individual label you're wanting to apply (all of our labels typically come altogether on a sheet).
3. Use your fingernail or credit card to firmly scrape over the top of the tape that the label is underneath.
4. Peel the tape off the backing paper, ensuring the label is stuck to the tape and not the backing paper. If it doesn't stick the first time, run your nail or card over it again and it should work the second time. If this still doesn't work, try peeling from the opposite end.
5. Select the position on where you're wanting to place it and stick the sticky side of the tape (with the label on it) onto the surface.
6. Scratch over the white tape again.
7. Slowly start to peel the white tape away, leaving the vinyl label on the surface and voilà!

If you're still having difficulties applying these, please let us know.

No you can't, they're a one-time use item only. Make sure you're extra careful when applying these.

1. Log in to your account by clicking the three horizontal lines on the left-hand side, scrolling down to the bottom, and selecting "Account." Once logged in, click the home button in the top right corner to return to the main page.

2. Once back on the main page, click the three horizontal lines again and scroll down to select "Rewards Club."

3. Choose the reward you wish to redeem. Please ensure this is the correct reward, as you will need to confirm your choice, and it cannot be undone once selected.

4. Your reward code will appear on the screen. You will also receive an email containing this code.

5. Enter the code in the "Discount code" box at checkout. If you're using ShopPay, you may need to click the arrow that says "Show order summary" to access this box. Once visible, input your unique code here.

If you have any further questions, please email orders@simplifymyhome.co.nz.